Use and care

Solid Surface at its best : With the right care HIMACS will still look astonishingly new after years.

If you have searched long and hard for a superior quality, durable and tough material, we would like to congratulate you on choosing HIMACS. The material is hard-wearing, extremely repellent to stains and is therefore very easy to look after. We would like to provide you with a few simple tips and hints on caring for your product so that you can enjoy its exceptional quality for many years to come.

Burn marks
Small burn marks or marks caused by nicotine can simply be removed using a scouring agent or an abrasive sponge. Should this give the high-gloss finish a matt appearance, rubbing the surface with a scouring pad will quickly return it to its high-gloss state.
Tougher stains
Tougher stains, caused by food colouring, tea or fruit juice can easily be removed using a bleaching agent (do not leave in contact with the work surface for more than five minutes). Clean the surface with a domestic all-purpose cleaner and rinse with clean water. You can also use a scouring agent on matt finishes. Nail varnish can easily be removed with nail varnish remover (acetone-free) or a scouring agent.
Hot objects
Hot saucepans or pots straight out of the oven or from the hob should not be laid directly on the HIMACS surface. Place a mat or board underneath to prevent any damage to your product. If you pour boiling liquids into HIMACS sinks or basins, you should also pour in cold water at the same time.
Sharp objects
HIMACS copes effortlessly with the wear and tear of everyday life, however pointed or sharp-edged objects can leave cuts or scratches on the HIMACS surface. You can repair smaller cuts and scratches without too much trouble but we recommend the services of a professional for especially deep cuts.
General day-to-day stains
HIMACS is a completely homogenous material. As it does not have any pores, you can simply and easily clean it with a damp cloth or sponge and a mild detergent. You can also use a domestic scouring agent on all matt finishes. It is also useful to wipe your surface occasionally with a scouring agent or wet sponge to retain the even finish of your product.
Acidic cleaning agents
A number of cleaning agents contain acids, such as methyl chloride or acetone. You should avoid using these on a HIMACS surface. Should one of these products accidentally come into contact with the material, as a precautionary measure you should rinse the surface with soapy water to prevent any discolouring taking place.




Quality pays for itself: With its 15 year limited installation warranty, HIMACS offers the longest warranty of any Solid Surface manufacturer on the market.

Every HIMACS product (except external facades) has a warranty of 15 years when the fabrication and installation is done by a Quality Club Member.

Warranty Applications
This limited warranty covers all HIMACS products manufactured and or marketed by LX Hausys Europe.
The warranty covers also finished products when fabricated and installed by a member of the HIMACS Quality Club. LX Hausys Europe expressly warrants to the owner of a HIMACS installation made following the application, fabrication and installation guidelines published by LX Hausys Europe for HIMACS, that it will, repair or replace HIMACS, if the product fails due to any product manufacturing defect during the first 15 years after installation. LX Hausys Europe will cover in that case the costs related to installation, transportation and fabrication on top of the material.
The warranty of the original purchaser can be transfered to the next owner. A purchase receipt or other proof of date of original purchase from one of our HIMACS Quality Club members will be required before warranty service is rendered. In case the above mentioned document is unavailable, the warranty will not be applicable.
This warranty will not apply to damage caused in the following cases:
1. Improper fabrication and installation of your HIMACS:
• fabrication and installation not done by a HIMACS Quality Club member;
• failure to follow procedures recommended in the application, fabrication and installation guidelines (sheets 6 mm for vertical application, 9 mm for horizontal application without heat source and 12 mm sheet for horizontal application with heat source or more structural support);
• faulty or improper installation, including seams (need to use HIMACS adhesive only);
• a non-authorized modification of the installation.
2. Failure to apply the HIMACS use & care guidelines including:
• improper or inadequate general maintenance;
• hard chemicals or physical aggression of the installation;
• exposure to excessive heat due to direct heat (e.g. hot pots and pans put without protection on the surface without trivet with rubber legs or protective pad) or due to a bad thermal isolation (e.g. for cooking plates, bains-marie, etc.);
• pouring boiling liquids into HIMACS shapes without running the cold tap as well;
• force majeure.
3. HIMACS colours and gloss finish of HIMACS:
• The basic HIMACS material is identical for every colour but it is important to note that darker and more heavily pigmented colours will show dust, scratches, haziness, marks left by hard water and other ordinary wear and tear more noticeably than lighter textured colours.
• Therefore colours marked with a * are less suitable for applications that are exposed to extensive surface contact such as worktops located in heavy traffic area as an example.
• Due to specific characteristics and properties of the Marmo colours, which have a veined effect, special consideration has to be taken into account with jointing and the use of coved up-stands. Veining may vary from sheet to sheet.
• Applications using inappropriate gloss finish for the intended end use (as mentioned in the colours brochure or in any other HIMACS documentation) will not be covered under this warranty.
4. DecoBowl™ and DecoTray™:
• DecoBowl™ and DecoTray™are no longer covered under the 15 year limited installed warranty*, as off 01.01.2008 and DecoSink as off 01.06.2006.
• All cast shapes sold by LX Hausys Europe are covered by the present warranty.
5. HIMACS repairs or replacements under this warranty must be executed by a member of the HIMACS Quality Club.
6. This warranty is applicable until superseded, only on installations:
• executed after 01.09.2003 in Europe; For any other location, please consult LX Hausys Europe.
• executed by a member of the HIMACS Quality Club;
• installations which have not been moved from their original  • installations that are properly maintained and used applying the Use & Care guidelines.
7. LX Hausys Europe’s obligation together with the HIMACS Quality Club members is limited solely to the repair or replacement of the products purchased, including reasonable and necessary labour charges when the claim is acceptable within the warranty terms. In case HIMACS is not in a position to repair or replace, depending on the case, a defective product, LX Hausys Europe commits to reimburse, within a reasonable time frame after the filing of the claim, the purchase price of the HIMACS material, as long as the customer returns to LX Hausys Europe or the assigned HIMACS Quality Club member the defective material.
8. No other expressed or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall LX Hausys Europe be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages.
9. This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from country to country.
10. Claims
 To obtain service under this warranty, please contact directly the source from which you purchased your HIMACS Natural Acrylic Stone™. Our HIMACS Quality Club member will evaluate your claim and when accepted will develop a practical and satisfactory solution.  For any additional question with regard to the present warranty, you can contact LX Hausys Europe by writing to the following address:
LX Hausys Europe GmbH
HIMACS – Warranty Department
Lyoner Str. 15
60528 Frankfurt am Main
Please include your name, address, phone/fax number and e-mail in all correspondence as well as your purchase receipt. We will respond to all inquiries within 30 working days.
11. The present 15-year limited installed warranty for HIMACS from LX Hausys Europe is ruled under the German law. Any argumentation in relation to this 15 year limited installed warranty, its interpretation or its execution will fall under the exclusive competence of the courts of the city of Frankfurt am Main, Germany.
12. Facade Installation
 The 15 year installed warranty on material defect is not applicable to external façade. However some specific colours used in external applications (incl. facades) benefit from a 5 year warranty on UV resistance. Their colour-fastnesses are guaranteed 5 years for a tolerance of Delta E3 to Delta E4, according to the colour:
• For ΔE3: S02 Almond, S09 Cream, S28 Alpine White, G34 Arctic Granite, G38 Sea Oat Quartz, G48 Beach Sand
• For ΔE4: G02 Grey Sand, G04 White Quartz, G05 White Granite, S302 Opal, S33 Nordic White, S34 Diamond White, S29 Ivory White.
This UV resistance warranty relies on our knowledge at the present time. Therefore any HIMACS colour not mentioned above is not covered by the 5 year UV resistance warranty.
Product Warranty for Exterior Applications
1. The LX Hausys’s natural acrylic stone, HIMACS, has been widely chosen for various interior design, projects and architectural work because of its unique properties and advantages. With increasing interest and demand from architects for new applications for exterior use, LX Hausys has run tests to evaluate the possibility of using HIMACS on the façade of a building.
2. The test focused to check possible colour change when using HIMACS in facade application. Although HIMACS has good resistance to UV rays in general, the level of colour change could differ per patterns according to the type and quantity of pigment and other ingredients contained in different patterns. HIMACS recommended colours for exterior applications are grouped into two performance categories.
Group 1: These colours change of less than or equal to 5 ΔE units in 10 years under normally predictable circumstances.
S002 Almond
S009 Cream
S028 Alpine White
S728 Alpine White-FR
S828 Alpine White-UV+
S928 Alpine White Ultra-Thermoforming
G002 Grey Sand
G004 White Quartz
S029 Ivory White
G034 Arctic Granite
G038 Sea Oat Quartz
G048 Beach Sand
S302 Opal
S034 Diamond White
Group 2: These colours change greater than 6 ΔE units in 10 years under normally predictable circumstances.
S001 Satin White
S005 Grey
S006 Arctic White
S022 Black
S025 Fiery Red
S026 Banana
S027 Orange
S100 Coffee Brown
S102 Babylon Beige
S103 Concrete Grey
S104 Toffee Brown
S106 Lemon squash
S108 Marta Grey
S109 Steel Grey
S111 Dark Night
S115 Deep Indigo
S116 Festival Pink
S117 Midnight Grey
S201 Nougat Cream
S203 Sky Blue
S212 Light Green
G007 Platinum Granite
G009 Black Sand
G010 Black Pearl
G015 Midnight Pearl
G050 Tapioca Pearl
G063 Allspice Quartz
G074 Mocha Granite
G100 Peanut Butter
G101 Crystal Beige
G105 Brown Pearl
G107 Pebble Pearl
G108 Lunar Sand
S303 Sapphire
S304 Ruby
S305 Emerald
3. Gloss loss will not exceed 40% on matte finish and the colour will not leach more than the mentioned delta value, for each colour, during the first 10 years after the initial installation. In addition, LX Hausys warrants that the HIMACS colour offering will remain free from: peeling, swelling and delaminating during the first 20 years from the date when the application was completed and when the product has been stored, handled, applied and maintained in accordance with LX Hausys technical instructions and all applicable building codes
4. During the period stated above, if any HIMACS façade panel (with its performance fulfillment to the requested local or national European building standards) shows signs of defects (subject to all the limitations stated herein), LX Hausys will at its option either provide free replacement of HIMACS façade panels or refund the original purchase price of the HIMACS façade panels determined by LX Hausys to have any of the above conditions. In order for LX Hausys to respond under this warranty, LX Hausys must be permitted to inspect the product and thereafter to follow its warranty services procedures. All decisions regarding the existence of any of the above conditions or manufacturing defects or in any case affecting this warranty shall be made by LX Hausys and shall be final and binding upon the parties.
5. This limited warranty applies only to defects appearing within ten (10) years from the date of permanent installation or twenty (20) years in the specific case of peeling, swelling and delaminating of the HIMACS façade panels. The limited warranty is only applicable if LX Hausys is notified in writing within sixty (60) days after such defects either appear or should have been discovered after the exercise of reasonable diligence. 
Failure of the claiming party to notify LX Hausys within such period shall automatically relieve LX Hausys of any and all responsibility and/or liability under this Limited Warranty. LX Hausys makes no express or implied warranty (including, without limitation, the warranties of merchantability, fitness for a particular purpose even if that purpose is known to seller or from any course of dealing or trade usage) regarding the product. The purchaser assumes all risk and liability for results obtained by the use of products covered by this limited warranty, whether used singly or in combination with other materials. The warranty herein does not cover LX Hausys TM Joint Adhesive; it covers only HIMACS sheets products.
6. This warranty does not cover, and LX Hausys hereby disclaims, all liability for damage caused by physical or chemical abuse, acts of vandalism, damage from excessive heat or uneven exposure to weather conditions, fire, flood, earthquakes, accident, war, acts of God, improper design or installation of LX Hausys products, any particular application or selection of products for any particular project or design, any parts, components, sealants of other manufacturers used with LX Hausys products, or the lack of performance of LX Hausys products attributable to such items.
7. LX Hausys’s obligation hereunder is limited solely to the refund of the purchase price of the HIMACS façade panels or replacement of the HIMACS façade panels for which the claim is made excluding any costs associated with fabrication, replacement or installation. In no event shall LX Hausys be liable for special, indirect, incidental, punitive, consequential or any similar damages (including, without limitation, damages for loss of business profits, business interruption or any other loss), whether or not caused by or resulting from the negligence of LX Hausys even if LX Hausys has been advised of the possibility of such damages.
8. This is the only limited warranty made in connection with the sale of HIMACS façade panels used in exterior cladding projects. No representative, dealer or any other person is authorized to make or makes any warranty, representation or promise with respect to such products. No terms or condition other than those stated herein, and no agreement or understanding, oral or written, in any way purporting to modify this limited warranty shall be binding upon LX Hausys unless made in writing and signed by an authorized LX Hausys employee.
9. Laws, building and safety codes governing the design, engineering and construction of installations vary widely. LX Hausys assumes no responsibility or obligations with respect to the selection of product for the installation or the design, engineering and construction of the installation.
10. This warranty is subject to the condition of the supply of the above-mentioned product from a LX Hausys HIMACS authorized supplier.
*This published document will lose its validity when a new one will become published.